In 2021, market demand for SuccessKPI increased customer numbers by more than 200 percent and revenue tenfold. Big market demand abroad North America Resulting in new clients in Latin americaAnd Europe, And Asia/Pacific. SuccessKPI currently services $3 billion in revenue for organizations in healthcare, BPO handling, government services, and financial services, including Maximus, WestJet and Banco Sicredi.
“SuccessKPI’s quality control and speech analytics tools have enabled significant automation of our software operations. The implementation of this platform, which uses emerging technologies such as artificial intelligence and natural language processing (NLP), has resulted in better program outcomes,” said Raj Parameswaran, President of MAXIMUS Federal Information Technology .
Call centers rely on SuccessKPI’s AI-powered platform to analyze and improve customer interactions across different systems and channels along the entire customer journey. The fully integrated platform unifies speech and text analytics, quality control, and a rich business intelligence framework with a data lake architecture. Playbook Builder helps call center teams work in real time to improve business results. SuccessKPI is fully integrated with popular CCaaS solutions including Amazon Connect, Genesys Cloud, UJet and Talkdesk.
“I am very proud of what this team has achieved. We have built the next generation of AI/machine learning powered call center analytics platform using state-of-the-art cloud technologies to help organizations deliver better customer experiences across all channels. We accomplished all this through self-funding, achieving Rapid revenue growth, creating a company culture that people want to join.” Mutual Dave RennisonCEO and President of SuccessKPI. “We are entering 2022 with strong momentum. Funding and a strategic operating partnership from Banneker Partners will further accelerate our growth.”
SuccessKPI has sought external funding to continue this significant market adoption, accelerate roadmap development, and rapidly expand the success of customer, product, partner, marketing and sales teams worldwide. Banneker Partners is the sole investor in this strategic investment which reflects the company’s confidence in SuccessKPI’s ability to implement its vision of becoming a leader in call center conversation analytics and workforce engagement.
“Banneker invests in and partners with founder-owned companies that have delivered significant growth and scalable revenue models. We found it all with SuccessKPI. The depth of expertise in the leadership team, culture, and the outstanding clients they serve is impressive” Kenneth Frank, a partner at Banneker Partners. “We look forward to working with the management team to expand the business globally.”
Visit the SuccessKPI website to learn more about how organizations can improve call center performance and business results.
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