Inappropriate social media content is among the top complaints

Inappropriate social media content is among the top complaints

PETALING JAYA: Inappropriate and harmful content found on social media platforms was among the top complaints lodged with the Content Forum’s Complaint Office in 2021.

Malaysia’s Communications and Multimedia Content Forum (Content Forum), an independent organization that oversees and promotes self-regulation of content, said 412 (or 69%) of the 600 complaints it received last year related to inappropriate or sensitive content found on the Internet.

“This is a significant growth from 169 similar complaints filed in 2020.

This includes content found on popular platforms such as You-Tube, Facebook, Twitter, Insta-gram, TikTok, and Snapchat, to name a few.

“These platforms contain a massive amount of unfiltered and unregulated content that consumers of all ages see every day,” she said in a statement.

In addition, the office received complaints from the public via their portal, emails and messages on various content issues ranging from advertising and broadcasting to mobile.

To encourage a safe virtual space for everyone, Madiha Mahmoud, CEO of Content Forum, said consumers and content creators should practice self-regulation.

All social media platforms have Community Guidelines, so if you see anyone violating them, use your right to file a report.

“If you see content that you find offensive but that doesn’t break these guidelines, you should exercise your power to block, mute or unfollow,” she said.

One useful resource for self-regulation, she added, is the Malaysian Communications and Multimedia Content Act, which provides guidelines that outline best practices and ethical standards for content creation and consumption across all digital media platforms.

It encouraged Internet users to review their privacy settings, adopt parental controls, strengthen passwords, check connections, avoid over-sharing, and be vigilant when using the Internet.

The Content Forum is registered under the Malaysian Communications and Multimedia Commission (MCMC) and defined under the Communications and Multimedia Act 1998.

It consists of the content industry players, including advertisers, broadcasters, content creators, distributors, audio-text hosting service providers, Internet service providers, and civic groups.

It also houses a complaints office empowered to handle all complaints related to content posted via electronic networks, including investigating potential violations of the content law, mediating disputes, adjudicating cases, publishing posting orders and imposing penalties when necessary.

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