Set up, manage and create your strategy here

Slack notifications: set up, manage and craft your strategy here

How would you describe your Slack notification strategy? incomplete? Less than satisfactory?

If we told you that more than 5 billion actions are taken in Slack every week, would you give more priority to Slack’s custom notification strategy?

In this post, we will provide everything you need to know to use Slack notifications to improve productivity.

Contents:

  1. What are Slack notifications?
  2. How do I turn on Slack notifications?
  3. Why are my Slack notifications not showing up?
  4. Snooze (and unsnooze) Slack notifications
  5. How to build a Slack notification strategy
  6. How to get Microsoft Teams notifications in Slack

What are Slack notifications?

Slack notifications keep people informed when activity occurs in Slack. You can get notifications for everything, specific actions, or nothing at all.

Within Slack, you’ll find two different ways to notify Slack to team members – such as threads, replies, and direct messages.

Understanding how Slack notifications are used is one of the best Slack practices we support.

Don’t let users get to the point where they feel they are fighting technology. Let’s start by turning on the right types of Slack notifications.

What are Slack notifications?

Slack notifications keep people informed when activity occurs in Slack. You can get notifications for everything, specific actions, or nothing at all.

Within Slack, you’ll find two different ways to notify Slack to team members – such as threads, replies, and direct messages.

Understanding how Slack notifications are used is one of the best Slack practices we support.

Don’t let users get to the point where they feel they are fighting technology. Let’s start by turning on the right types of Slack notifications.

Banner notifications

When you get a banner notification, you’ll see alerts for every new activity in Slack like who sent the message and in which channel.

Sidebar Notifications

Whenever there are conversations going on in a particular channel, you will see the channels in bold in the sidebar.

When someone mentions you in their chats, you will also see a numbered badge along with the particular channel.

Badge notifications

When you have unread activity in a particular channel, you will see badge notifications. When you see a dot next to a workspace, it means that you have unread activity in a channel but the @ is not indicated.

Badge notifications

When you see a number as a badge notification, you have a direct message, tags for you, or your favorite keyword in a particular channel.

How do I turn on Slack notifications?

By default, Slack only informs you of direct messages and mentions you receive. If you want to be notified of all the channels you have subscribed, follow these steps.

Go to the top right corner of the profile picture and go to Profile Preferences Selection.

Under Preferences, go to Notices section and click on Enable desktop notifications

Turn on Slack notifications

If you want to enable mobile notifications, hover over to Use different settings for mobile devices and choose Direct messages, mentions and keywords.

If you want to be notified when a message appears in any Slack channel or when you receive a message in a thread, check the relevant options.

Slack notifications on desktop

There are a few other things you can do under the notifications section:

  • You will see my keywords. Here, you can drop keywords that resonate with you. Let’s say you want to be notified when someone uses keywords like Team ManagerR Marketing team, sales strategy etc. When people use these keywords, you will be notified.
  • When you are inactive on your desktop, you can also customize your notifications to receive them on your mobile app. To do this, under When I’m not active on my desktop..Select the appropriate option.
  • If you want to receive notifications on a schedule, set Notification table. If someone sends a message outside of these hours, your notifications will be paused and you won’t see any message from Slack.

Why are my Slack notifications not showing up?

If Slack notifications are not working, find your platform below and try these troubleshooting tips.

windows

under Preferences, Choose Notices And enable all notifications. Make sure you have disabled Do Not Disturb. Now, go to Notify me with the option and select Direct Messages, Mentions, and Keywords.

Why are my Slack notifications not showing up?  windows

If Slack freezes or stops sending you activity altogether, try updating vigorously. To do this, click on the menu in the upper left corner of Slack and then choose Opinion And Force reload.

An apple

go to Preferences and click Notices. right Now, Select Direct Messages, Mentions, and Keywords from the options.

Apple's Slack Notifications

You may also want to try basic troubleshooting tips like restarting your device or reinstalling the app.

Android

Open the Slack app on your mobile phone. Click on You are icon and go to Notices. When troubleshooting notifications are selected, Slack will run the test. If it detects a problem, fix the problem by following the suggestions Slack gives you.

Troubleshoot Slack notifications on Android

Snooze (and unsnooze) Slack notifications

When you feel that Slack notifications are confusing, you can choose to snooze and unsnog notifications.

Slack notifications snooze

Inside Slack, you have a file Pause notifications Selection It allows you to snooze notifications for a certain period of time. When you snooze a notification using this feature, you will not get alerts for any new messages you receive.

If you want to start receiving alerts for your messages again, you can tap Pause notifications again to cancel the snooze.

How do I snooze notifications in Slack?

go to Pause notifications under your profile picture and Set the preset time to snooze notifications. If you want to choose your own time, click Habit And choose when to snooze notifications.

Pause notifications in Slack

Snooze notifications in themes

If you no longer want to receive notifications about certain Slack threads, choose “Turn off notifications with replies” in the list of that threaded message.

Snooze notifications in Slack threads

How do I snooze notifications in Slack?

To start receiving notifications on your desktop again, click Pause notificationsClick Resume notifications And cancel snooze notifications.

Pause notifications in Slack

If you want to start receiving all notifications again, tap your profile picture again and tap Pause notifications Selection. Simply hover over a file Resume notifications And cancel your snooze notifications.

Resume Slack Notifications

How to build a Slack notification strategy

Without a formal strategy, you and your users could fall into an overload of notifications.

While personalization is important for notifications, setting a few ground rules and offering help is just as important.

Keep the following in mind when implementing (and communicating) your Slack notification strategy.

1 – What you like may be strange to other users

The way you use (or want to use) Slack may differ from the way others have already started using it. Some people may be used in other collaboration apps and have habits and behaviors they have inherited from other users.

For example, in people’s personal lives, they may use Discord or Skype. Historically, neither of them had a thread function. This means that people will get used to the constant notifications. Drip-feed tips and tricks for how Slack differs from the standard instant messenger.

Communication and training is critical at this point. Be prepared for people to suggest their own ways to use Slack; and embrace them. Former employees of other companies may have good habits that you can incorporate into your Slack strategy.

Power users (those with years of experience and possibly Slack qualifications) should be respected and listened to. These are your heroes and they will help you communicate why you chose a certain way to use Slack.

2 – There will be resistance to using Slack uniformly

It is difficult for humans to accept change. You might have been stressed out when you first started using Slack. Deciding on a new or modified strategy will not be different for the way people use notifications.

This may not be a Slack problem. People just don’t like change.

Arm yourself to be ready to respond. Get helpful material and rationale for doing things a certain way. Encourage everyone to keep checking their messages and respond and contribute when they have a query.

3 – If you don’t tell people at first, it’s an uphill battle

Your team members may be unaware of why they are required to use Slack. Educate them from the start about how important Slack is and how using notifications sensibly helps with productivity and camaraderie.

I do this from day one. As with any change, it is important to attract people to their side immediately.

Use the #announcements channel to update new changes or new features introduced and pin important messages you want your teams to see.

For example, when Slack introduced Slack Huddles, a new type of notification appeared in people’s workspaces.

Update the description for each channel you create. This helps your teams understand the purpose of each channel and the expected behavior when/if they receive a notification.

4 – Some people use other collaboration apps

In 2019, Mio discovered that 91% of businesses use at least two messaging apps. For example, your finance teams might use Microsoft Teams all day while your marketing and product teams use Slack.

It wouldn’t help if Microsoft Teams users send messages but Slack users never receive them.

Let’s see how Mio sends messages (and notifications) across platforms to connect Slack and Microsoft Teams.

How to get Microsoft Teams notifications in Slack

Using Webhooks and Slack APIs, Mio can send messages from Microsoft Teams channels and route messages to Slack.

Direct Message Slack Microsoft Teams

This means that Slack users don’t have to constantly check Teams to check if they’ve missed any notifications.

  • Teams users send a message as usual.
  • Slack users receive the message (and notification in Slack.
  • Everyone stays on their own platform.

Watch the webinar below where Mio CEO Tom Hadfield runs how to connect Slack to Microsoft Teams.

Whether you need to appease employees who don’t like Slack or you’ve identified a convenient pocket of users with both Slack and Teams, Mio was designed with those people in mind.

To see how Mio connects Slack and Microsoft Teams, visit our website.

Leave a Comment

Your email address will not be published.